U.S. consumers getting television over the Internet from Verizon and AT&T report being very satisfied with their service, according to a study conducted by Strategy Analytics.
More Than 80%Of FiOs and U-Verse customers report being very or extremely satisfied
The survey, completed in late 2008, highlights the competition developing in the American television delivery market as cable companies face challenges to their long-held monopolies. Both Verizon and AT&T have extended fiber-optic networks into local neighborhoods and provided high-speed broadband connections along with scores of digital television channels.
Strategy Analytics said it contacted 845 digital television subscribers, including some who received service from cable companies Comcast, Cox and Time Warner Cable and others who were customers of DirecTV and Dish.
More than 80 percent of subscribers to Verizon’s FiOS and AT&T’s U-Verse said they were extremely or very satisfied with their provider.
Digital television appears to be the greatest lure of the “triple play” offerings telecos developed to bundle TV, phone service and Internet connections, Strategy Analytics said.
Cable subscribers were the least happy with their service, with Time Warner customers most likely to switch.
Today’s television market place is becoming more complicated as consumers increasingly look to the Internet for content and avoid paying a cable or telecom provider.
Posted by Mark Boslet 
