E-Mail Marketing May Be Surviving The Global Downturn

August 14, 2009

The global recession is creating havoc in the Internet advertising market,

Spending fell in the second quarter by 5 percent, the second consecutive quarter of declines.

Growth has been better this year than last, says AWeber Communications

Growth has been better this year than last, says AWeber Communications

During the period, all major ad types saw decreases, says IDC. Display advertising tumbled a startling 12 percent and classified listing were down 17 percent.

One category of advertising that appears to have weathered the tumult more easily than others is e-mail marketing. According to AWeber Communications, a Pennsylvania company catering to small businesses, company growth this year has been better than last.

The 43-person firm added about 16,000 new customers so far in 2009, outpacing the 20,000 it brought on board during all of 2008.

Justin Premick, director of education marketing, says customer desire to save money makes e-mail marketing an attractive alternative to radio and television promotions.

Meanwhile, companies continue to discover the category for the first time in an increasingly wired world.

“I think there is growth across the (e-mail marketing) industry,” Premick told TechPulse 360. “Based on what I am seeing, I do expect (the market) to continue to increase.”

In fairness to agencies serving the market, not all e-mail marketing is spam. AWeber, for instance, only helps companies send promotional e-mail to people who sign up to receive it.

Premick says response rates in the industry have improved for the most sophisticated e-mailers who try to segment their audiences into groups with different interests.

Click-through rates can be an impressive 20 percent – and much lower, too, he says. “It’s all about being relevant.”

In these tough times, doing business is all about saving money.  In that sense, e-mail marketing might be a useful barometer of economic sentiment. Growth in the market may suggest a desire not to spend more on advertising elsewhere.


In Defense Of The Banner Ad

August 13, 2009

Banner advertising has been in the doghouse recently.

Banners don’t work, are too expensive and soon will be outdated in the age of social media are some of the complaints.

Online banners can introduce a brand, says ClearSaleings Adam Goldberg.

Online banners can introduce a brand, says ClearSaleing's Adam Goldberg.

Not everyone is as demeaning of these long-standing stalwarts of online branding. “It’s been the reassessment of them that has been wrong,” says Adam Goldberg, chief innovation officer at ClearSaleing.

ClearSaleing helps advertisers manage their online campaigns, so it might be easy to dismiss Goldberg’s opinion as self-serving.

But he makes a point worth considering giving his work with so-called attribution management. Attribution management attempts to follow consumers on the Web and determine which of the ads they see plays the primary role influencing their purchase of a product or service.

Goldberg says banners often play key roles as “introducers” of brand names, encouraging people to later search for products made by that brand.

Less than a fraction of a percent of consumers typically click on a banner ad. But that low response is missing the point. Banners are big and flashy, and ad campaigns have prompted over half of consumers who later went on to search to seek information on a product, Goldberg said during an interview this week at the Search Engine Strategies conference.

That would suggest significant value. It also would suggest there is significant value in Goldberg’s attribution research. But in fairness this isn’t entirely clear.

Asked if he had complied numerical data illustrating the average effectiveness of banners as introducers, Goldberg said he had no numbers. He needs to come up with some and to let other experts review them.

It would do his argument defending banners a great deal of good at a time when the poor old banner is feeling left out in the cold.


Google Investing In Advertising System Without Keywords

August 12, 2009

Google says it is channeling research time and corporate dollars into an advertising system that no longer relies on keywords.

The search giant was vague on what could replace or supplement the use of keywords in its flagship AdWords programs.

“Keywords work very, very well, but we think we can do better,” says Googles Nicholas Fox

“Keywords work very, very well, but we think we can do better,” says Google's Nicholas Fox

But it said it is looking for alternatives to the keywords that sit at the foundation of its money-minting advertising efforts.

“Keywords work very, very well, but we think we can do better,” Product Management Director Nicholas Fox said Wednesday at the Search Engine Strategies conference.

He said one alternative is to rely on the advertiser’s “content” instead of keywords to target ads. He also pointed to the conversion optimizer Google recently released for AdWords that looks at site content, consumer location and the nature of a search query to better slot ads.

The product just recently reached a $1 billion annual sales pace, he said, and can bring a 21 percent improvement in ad conversion rates.

The goal is generate online ads that more relevant to users and valuable to advertisers, said Fox.

He delivered a keynote address at the SES event.


Facebook Says Click Through Rates Do Not Match Those At Google

August 12, 2009

Facebook’s self-serve ad program is younger and less tested than the AdWords program fueling Google’s growth.

It also doesn’t produce the click-through rates the search giant sees on ads running alongside its search results.

Ads need to be reviewed with click-through rates fall below 0.05 percent, says Facebooks Sarah Smith

Ads need to be reviewed with click-through rates fall below 0.05 percent, says Facebook's Sarah Smith

Facebook Online Sales Operations Manager Sarah Smith declined to provide the range of click-through rates the social network sees on ads its customers buy at auction.

But don’t expect them to equal the rates Google gets with its flagship AdWords, she said Wednesday at the Search Engine Strategies conference.

The range varies widely, she added. But when they get to 0.05 or 0.04 percent, it is time to review or replace an ad.

Smith said successful campaigns can have click-through rates as low as that, but keyword prices need to be low as well.

Ads on Facebook also seem to degrade within two weeks, with click-through response falling. “I think two weeks is the max you want to run your ad” before changing the image it uses, she said.


More Experimentation With Online Ads

August 3, 2009

The need is clear: the Internet requires a new type of ad for the next stage of Web 2.0 (or Web 3.0, you attach the number).

An online campaign from JiWire rewards people with Wi-Fi access

An online campaign from JiWire rewards people with Wi-Fi access

Display ads work well for search engines and adequately for static Web sites. But real-time, interactive social networks and video sites require something different.

Companies such as Facebook, Twitter and You Tube continue to experiment. You Tube, in fact, claims it is finally making some progress. Users have begun to accept pre-roll ads, and the site’s search pages are soaking up an inventory of more traditional postings.

Experimentation outside the majors continues. JiWire, a company that earns its living selling ads at Wi-Fi hot spots, is rolling out an ad that promises an immediate payback

In short, not only is it potentially lucrative for the advertisers and JiWire, it rewards consumers – who are typically business travelers – killing time in an airport or hotel. If they watch a 30-second spot, they get 20 minutes or so of free Internet access.

JiWire, which groups the ads under its Ads for Access program, says it ran a test campaign for Hyatt Place hotels in the first quarter. One third of people attempting to go online clicked on the ad and 68 percent of those watched the 30-second viewing, which included a virtual tour of a hotel, says David Staas, senior vice president of marketing.

“We think that’s exceptional,” compared with the 0.1 percent conversion rate of a typical Internet ad, says Staas. The test was conducted at major airports in the U.S., including JFK and O’Hare.

Among the ads’ big advantages: advertisers got the attention of consumer for an extended period of time.

JiWire says more campaigns are prepared to roll out. While the ads may prove to be successful brand awareness tools, they accomplish a second goal. They engages consumers at a time when many people are adept at ignoring the ads they see as they search for information or conduct business.

Rewarding consumers for their time spent may be the new formula advertisers have been looking for.  It will be interesting to see how it does.


Consolidation Begins In Online Ad Market As Adknowledge Buys Super Rewards

July 22, 2009

Adknowledge hopes to open up a new chapter of the online advertising market with its purchase of Super Rewards, a deal it announced Wednesday.

Its a new way to think about advertising, says Adknowledges Scott Lynn

"It's a new way to think about advertising," says Adknowledge's Scott Lynn

No financial terms were released. However, the transaction appears to be many times larger than any of Adknowledge’s previous takeovers. The company has made five acquisitions in two years recently buying the media division of MIVA for $11.6 million.

The deal pairs a more tradition approach to online advertising – Adknowledge runs a network for placing display, or banner, ads and positions itself as an alternative to Google or Yahoo – with Super Rewards’ focus on virtual currencies.

“It’s a new way to think about advertising,’ says Adknowledge CEO Scott Lynn.

The combination of the two will likely create a formidable competitor and one that will be closely watched. Virtual currency is already a $600 million market in the U.S. and has been growing at a 600 percent pace, according to some estimates. “It is clearly not a fad,” says Lynn.

As the largest virtual currency company, Super Rewards, a division of KITN Media, has said it will generate about $100 million in revenue this year. Adknowledge will have revenue in excess of $250 million.

The company offers its currency to developers of online games and applications on social networks, such as Facebook and MySpace. Consumers earn it by signing up for advertised offers and then redeem it for virtual goods and services in the games they play.

The deal could indeed be a trendsetter. With virtual goods a new bright spot in the social advertising market, other firms will look at ways to respond and capitalize for themselves.

The could make Super Rewards competitors hot properties.


May Saw A Big Rise In Online Help Wanted Advertising

June 1, 2009

Employers began showing a renewed interesting in hiring in May with online help-wanted advertising posting its biggest increase since October 2006.

Rise in online job posting is first since October 2008

Rise in online job posting is first since October 2008

The Conference Board said advertised job postings rose 250,000 during the month with increases in the key states of New York, New Jersey, California, Virginia and Massachusetts.

About a quarter of states are showing signs that the drop in labor demand is bottoming, the Conference Board said in a press release.

Tech-centric California saw an increase of 30,700 job postings, and New York and Massachusetts, both with large technology work forces, experienced increases of 20,300 and 10,000..

While the boost in online postings is good news for the beleaguered economy, it does not suggest that unemployment will suddenly lessen. Even with 3.4 million jobs posted online in May, the total is down 25 percent from last year.

Looking ahead, unemployment is expected to continue rising and employment rolls in the U.S. will continue falling through the summer.

At the end of April, there were 10.6 million more people out of work that there were jobs available.

Still, May’s gain was the first since October 2008.


Online Ad Spending Under Pressure

March 30, 2009

Online ad spending topped $23 billion in 2008, but grew just 10.6 percent, it slowest pace since 2002.

According to a study by PricewaterhouseCoopers for the Interactive Advertising Bureau, search advertising continues to fuel the market. Spending rose 19.8 percent in the year.

Digital video advertising doubled to $734 million, a small piece of the online marketing pie.

While spending continues, the downturn is taking its toll on the market. In the fourth quarter, revenue rose just 2.6 percent to just over $6 billion, the study shows. Some estimates predict a rise of less than 5 percent this year.

The fourth largest advertising sectors online are retail, financial services, computing and automotive.

“Though some categories in the fourth quarter slowed or even dipped, reflecting the current economic challenges, the overall performance is up,” said David Silverman, partner of assurance at PricewaterhouseCoopers, on Monday.


Google Kills YouTube Ad Program That Falls Short

March 27, 2009

Google has pulled back on another advertising product that failed to live up to expectations.

Google has discontinued several ad ventures in recent months

Google has discontinued several ad ventures in recent months

The latest is its AdSense video units, a product that let Internet publishers display You Tube video and ads on their pages.

“We’ve found that is hasn’t had the impact we had hoped for,” Arlene Lee, a member of the Inside AdSense Team, said Friday in a blog post.

In recent months, Google has discontinued several advertising ventures that have fallen short, including its print program for newspapers and its high-profile venture to sell radio ads.

AdSense video units, introduced in October 2007, was designed to deliver ads that were relevant to a publisher’s site and will be discontinued in April. Google offered no additional details for the closing.

Google said its separate video ads products continues its operations.


Rebuilding Yahoo Is A Long Slog, But Acquisitions Can Help, Says New CEO

March 3, 2009

Rebuilding Yahoo will be a long slog, not a quick repair, said new CEO Carol Bartz, who suggested acquisitions may help.

A prototype of Yahoos new homepage

A prototype of Yahoo's new homepage

Bartz said she’s seen improvements in Yahoo’s ailing search business, and noted that any negotiations on a partnership with Microsoft will be conducted in private, not public.

“We have absolutely stabilized search,” she said at a Morgan Stanley Technology Conference in San Francisco. “We have been investing.”

Bartz, who joined the company in January, went on to say search data is “extremely important” to the company and that she would never “de-bone” Yahoo of that material.

Nonetheless, “everything’s open for examination,” she said referring to Yahoo’s sprawling list of products. The company now has a Wall of Shame, where poorly performing products are placed and where decision to fix or dispose of them are made. (By the way, Bartz said she is a user of Google Maps.)

One new product – Yahoo’s new homepage – is a welcome change, with features to let third-party companies have an appearance and to let users customize it to their tastes. “Our homepage right now is very old fashioned,” she said.

With respect to advertising, some parts of the market are showing stabilization, but “damn straight, it’s a tough business,” she said.

At the same time, the downturn could create opportunities to pick up distressed companies at attractive prices, she said.


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