Salesforce Described As Old Guard Of The Software Industry

August 5, 2009

When a company is first in a market, it becomes a target. This appears to be what has happened to Salesforce.com, the startup that pioneered the software-as-a-service model.

A decade ago, Salesforce launched an attacked on the then old guard of the software industry (Oracle, SAP, Microsoft). It steadily built a business renting its software over the Internet instead of selling products customers install in-house. Quarterly revenue is now over $300 million.

After dismissing SaaS (for years), Oracle, SAP and Microsoft all mounted their horses and raced to develop offerings of their own.

The same rules of engagement are now turning against this leader.  Software industry experts have begun asking whether its reliance on proprietary and expensive components (EMC storage gear, the Oracle database) creates a disadvantage when competitors, such as Zoho and RightNow, rely on open source

Zoho is quick to say yes. CEO Sridhar Vembu argues the differences create a “fundamental inefficiency” for Salesforce. This inefficiency is stubbornly reflected in the $65 a month price it charges, Vembu says in a recent blog post. Zoho charges $15, which includes a necessary mail account.

A CRM price promotion from Salesforce. Does it point to inefficiencies?

A CRM price promotion from Salesforce. Does it point to inefficiencies?

Maybe that is why Salesforce resorted to a $50 percent off promotion, he adds. “That gap, or may be I should call it the Grand Canyon (in price) is exactly what you have to resort to when you have a fundamentally inefficient business model that precludes you from dropping your price the honest way,” he says.

He could be right. While this disadvantage may take months, or perhaps years, to show up in business results, it is likely something Marc Benioff and crew are mulling. It is one thing to stay ahead with features and AppExchange partnerships. It is another to have cost on your side.


[SDForum] Cloud Startups Must Hit $10 Million To Attract Venture Money

April 16, 2009

Speaking at last night’s SDForum‘s town hall event on venture capital investment in software startups, venture capitalists from Morgenthaler and Shasta Ventures want to see software-as-a-service (SaaS) or enterprise Cloud computing startups reach $10 million in sales before considering investing in it.

“What we’ve learn over the last 5 years is that SaaS companies take a lot longer to get profitable that what most VCs plan on. And a lot of these SaaS companies can hit $10 million in revenues and then they hit a ceiling. And so we’ll go very early stage in a few things but things like SaaS where we learned that lessons through the years – unless there’s an extreme hockey stick ramp – we’ll wait until they hit that [$10 million] mark,” explains Morgenthaler Ventures principal, Rebecca Lynn.

And to further make her point, Lynn adds:

“There’s just a lot of expense to get that momentum going. But if we see something as compelling as Salesforce that is taking off like wildfire and virally adopted, that would be an exception. in general, what we’ve seen in SaaS is that they could be very good companies but is sort of a slug up to a certain point.”

However, cloud startups can break that $10 million ceiling by having quick sales cycle, as Shasta Ventures, Evan Liang explains:

“What we’ve seen about this $10 million ceiling is wether or not that company can be very crisp in their value proposition and have a very repeatable sale process. It seems that if you have a great founder, he can personally bring himself to a certain revenue, but if you can’t build that sustainable, scalable salesforce that’s when they hit the wall.”

For Shai Goldman, who co-manages Silicon Valley Bank Capital‘s Venture Exchange program, the cloud startups that are doing well do telesales and use a lot of self-service features to accelerate the sales cycle rather than having a lot of salespeople out there trying to sale one company at a time. “I’ve seen companies with $1 million revenue run-rate, meaning you have to hit a $100,000 in revenue or so and growing, and at that point they can raise a series A,” said Goldman.


Startup Boasts World’s Largest Enterprise Software As A Service Web Site

December 16, 2008

Aravo Solutions will announce this week $7 million of new funding that despite the sour economy will let it hire sales, service and engineering staff.

Half a million suppliers use the site, says Tim Albinson

Half a million suppliers use the site, says Tim Albinson

But the more inspiring news from the San Francisco startup might be this: it boasts the world’s largest enterprise software-as-a-service Web site, which it built for General Electric. Half a million suppliers use the site to feed information on products, themselves and compliance issue to GE, with thousands of new suppliers joining each day, says Tim Albinson, founder and CEO.

Aravo is a supply-chain company that claims its can take cost and complexity out of a customer’s relationships with its suppliers. For the eight-year-old startup of between 50 and 60 workers, taking on the GE project “was a big deal,” says Albinson.

It took 5 months to sell GE on the effort and seven months to implement the technology – a “tremendous amount of work and effort,” he says.

The $7 million in financing brings to $30 million the amount of money Aravo has raised. The series D round was led by Charles Schwab/Big Sky Partners and included Stephen Friedman, a retired chairman of Goldman Sachs, and Tony Mayer, a former CEO of JP Morgan Capital.


Is Cloud Computing, Software-as-a-service with Lipstick?

October 15, 2008
MR Rangaswami, host,

MR Rangaswami, host, Cloud Summit Executive conference

No doubt, cloud computing is the latest buzz word in Silicon Valley.

It’s been so over-hyped to a point that anything that is on-line is now beeing called a cloud computing service.

Flickr, Google, Youtube… are cloud services for the consumer. EC2 is Amazon’s cloud used essentially by startups and small and medium businesses. EMC, HP, Microsoft, Sun… are all building their own clouds!

So what is cloud computing? Is it real?

“At this event we asked ourselves, is cloud computing, software as a service (Saas) with lipstick? I think cloud and Saas have fundamental differences. For example, with cloud computing you can virtually buy compute power and storage. Saas is application-driven. Cloud is much broader than that. And I think in these tough economic times, even though cloud computing is a new buzz word, it has to deliver value not hype. And companies are going to buy into cloud computing architecture and solutions if there’s a specific business reason and value”, explained Rangaswami, the host of the Cloud Summit Executive conference.

Read the rest of this entry »


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